The principles of non-violent communication (as expressed by Marshall Rosenberg) are embedded in the skills and process I use and teach. These are the principles that:

  • Human beings share certain universal needs or values, that when met enable us to thrive and live to our full potential.
  • Everything that human beings say or do is aimed at meeting a need or honouring a value
  • When our needs are not met or are not acknowledged, or when our deepest values are undermined, we experience difficult emotions and if this goes unnoticed, we can respond in destructive ways.
  • When people are given the space and support to understand themselves, their perspective, and to see what really matters to them in the situation, they are able to think more creatively about ways through the problem, and to imagine others’ perspectives more easily.

The Mindful Communication (or Non-Violent Communication) model involves separating the elements of a conflict into shared observations which are free from evaluation or judgement, feelings, needs or values, and requests.

Mindful Communication provides an invaluable tool for bringing more clarity and understanding to a difficult situation or relationship whether at home or at work. 

Whether used in mediation or conflict coaching, or taught through training workshops, the process brings a deeper understanding of the anatomy of conflict. The simple but powerful tool of listening for unmet needs and values can transform a conflict situation, bringing greater connection and creativity.